Return & Refund Policy

BNS Hardware (bnshardware.lk) is committed to ensuring your satisfaction. This policy applies to all purchases, whether made online at bnshardware.lk or in-store at any BNS Hardware outlet. It explains how returns and refunds are handled, and clarifies the role of manufacturer/seller warranties and payment gateway terms. Read More.

Return Shipping

• Customer-Paid: Unless the item was incorrect or defective, return shipping is the customer’s responsibility.
• Damaged/Incorrect Items: If your return is due to our error (wrong item shipped) or a defect, BNS Hardware will cover return shipping.
• Pickup Service: In some areas, we may arrange a pickup for returns at no cost once the return is approved.

Refunds

• After we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds are typically processed within 5–7 business days to your original payment method or by bank transfer.
• Shipping Fees: Delivery or shipping charges are non-refundable, except when the return is due to our error (e.g. damaged or incorrect items).

• "Excellent products and excellent service." - M 
• "Excellent value. High quality products at reasonable prices." - W
• "Outstanding customer service." - J
• "You're the best! Thank you!" - T