Delivery Policy and related Terms and Conditions For Sri Lanka
While we wish your our customers a happy and prosperous New Year and all success, we take this opportunity to inform our customers and web users that we will be closed for the Sinhala & Tamil New Year this April from the 10th to the 20th. We will be delivering your orders only after the 20th of April 2021.
Dear customer, we are sorry that we may not be able to deliver your order at present as per our delivery terms and conditions, due to the prevailing Covid 19 Pandemic situation. We will be making every effort to deliver your items as soon as possible. Please bear with us till then. We guarantee you, of our valued service. If you have any further questions or any form of clarification, please do not hesitate to email us on [email protected] or call us 0777121082. Thank you.
1. For delivery to take place customers must complete in full the checkout process set out in our web page bnshardware.lk , completing all required fields and submit proper, clear and correct/factual information at all times with regard to the details you provide; such as personal information, contact details, communications addresses, delivery addresses, bank details and credit/debit card details. Payment for all goods ordered, is a must before delivery. Delivery will take place only after the realization of such payments made, in our designated bank account (s).
1.1. Delivery Period
At certain times goods will be delivered within a working day of ordering but due to the nature of certain goods, delivery times will vary from item to item. Weather permitting; all goods will be delivered within two (2) to five (5) working days for delivery addresses that fall within a 10KM radius form our Pannipitiya head office. Certain goods may have run out of stock or may have to be specially ordered after payment is made. Such goods may take longer than two to five working day to be delivered, and bnshardware.lk will inform customers of the approximate delivery dates and times via telephone, e-mail or SMS. In the event you have not being contacted please do not hesitate to contact our customer service agents or call our hot line. bnshardware.lk, due to factors beyond our control or due to technical, operational or logistical failures may not be able to contact you. BNS Holding will not take any responsibility for such lapses or losses or damages caused to you or any third party. For areas falling outside the 10km radius, delivery dates and times will be notified to the customer via telephone, e-mail or SMS. bnshardware.lk and or BNS Hardware (Pvt) Ltd. Indemnifies itself from all claims made against any and all losses or damages caused to the customer or any third party due to the delay in delivery and or not delivering of goods ordered and purchased.
1.2. Free Delivery
Free Delivery of ordered item (s) to customer’s delivery addresses will be coordinated by a bnshardware.lk customer service agent. Free delivery is conditional and solely at the discretion of bnshardware.lk . Free delivery is only available for certain items only. (Please call our customer support agent to find out more on free delivery orders). At present for good falling under the “free delivery category”, we deliver free to those delivery addresses falling within the Pannipitiya area, subject to such orders being above an invoice value of Five Thousand Rupees (LKR 5000/-) or over. Free delivery for good falling under the “free delivery category”, for those addresses falling within a 10KM radius from our Pannipitiya head office, will have to have an invoice value of Rupees Fifteen Thousand (LKR 15,000/-) or over. For orders falling out side these two categories, will be subject to a delivery charge as indicated on the delivery charges line item in the checkout process/invoice. bnshardware.lk , has the right to change its free delivery policy at will and is further subject to change (s) from time to time. You here by agree that bnshardware.lk and or BNS Hardware (Pvt) Ltd. will not take any responsibility for any loss, damage or inconvenience caused to you in the event of such a change (s) is/are made and we will indemnify ourselves and will not be held liable by any party.
1.3. Delivery Charges
For goods not falling under the free delivery category, a delivery fee will be charged on a per kilometer basis from Pannipitiya to the point of the delivery address, or will be charged on a per kilometer basis from the location of where such goods are stored/warehoused. The mileage will be charged based on the distance calculated/extracted from “google maps” or taken as a general distance to the closet town, and may not at all times be one hundred (100) percent accurate. Delivery charges will also vary according to the load/Volume/quantity of goods and specific specialized vehicles needed to transport same. Customer will be advised on all delivery charges on their invoices. All delivery charges if any will be included in the invoice, and will be a part of the total invoice value. Delivery of goods to customers will be in part shipments or in full as per the availability of vehicles and based on the total load. bnshardware.lk reserves all rights to decide in which mode and in which quantity the goods should be transported to the customer’s delivery address.
1.4. Delivery Times
In Certain instances, delivery times may differ from that which is indicated on the website and will not always be applicable to all items. Depending on the nature of the goods, delivery times will be mutually decided by bnshardware.lk and the customer, based on the customer’s needs and the availability of goods and transport. Customers should take note that when transporting goods in large quantities certain transport conditions and restrictions are imposed on the transporter by the traffic police or government bodies/agencies, such as transporting times and transporting dates, safety standards, permits, approvals, maximum loads among many other such restrictions. When goods are ready to be transported to the customer's delivery address, the customer service agent will call the customer and inform the customer of an approximate time that the items will reach the customer’s delivery address or a SMS and or an e-mail will be sent to the customers registered phone number or e-mail address, and will be deemed as the massage been delivered. Although bnshardware.lk at all times will make every effort to have an on-time delivery every time, unexpected delays are predicted and will take place. You hereby agree that you, as a customer will make the necessary adjustments to your plans and schedules to accommodate such delays.
1.6. Arrival of ordered goods to delivery address (s)
After the dispatch of goods, the customer service agent will inform/communicate to the customer of the approximate or estimated time of arrival of the goods at the delivery address via the customer registered telephone, SMS and/or e-mail contact detail. Upon the arrival of goods at the delivery address, the customer service agent or the delivery agent, will call the customer or the person duly allocated/assigned by the customer and inform/communicate that the items or a particular item has arrived at the customers delivery address, or a SMS and or an e-mail will be sent to the customers registered phone number, or e-mail address. The delivery team or person will call the customer or the assigned agent of the customer when the delivery has arrived at site to commence the unloading operation.
1.7. Acceptance of Goods
bnshardware.lk offers the customer a money back policy on all goods which do not meet the specified quality standard. bnshardware.lk will replace all goods that do not meet the required quality specifications at no additional cost to the customers. Customers can reject goods giving sufficient and compelling proof of any defects or variation in the quality for the goods received against what is specified on the bnshardware.lk web page or, form any sample provided by bnshardware.lk. In such an event customers are to immediately notify bnshardware.lk by calling the customer service hot lines or by e-mail and should not sign and accept goods. All such good are to be returned without unloading. Goods once accepted and or unloaded will not qualify for the above policy.
It is the customer’s responsibility to inspect and accept all goods by signing the relevant documents produced by the delivery team or person. bnshardware.lk reserves the right to ask for proper authentication from the customer at the point of delivery and the delivery team or person may ask for the customer’s credit card that he used to purchase the items to be produced, billing proof of the delivery address, the e-receipt/order confirmation e-mail or the customer’s personal identification documents. Customers are expected to produce such documents on such a request without objection or delay for such person (s) to inspect. This is for the security of the customer and to ensure that the goods are being delivered to the intended person and to the intended delivery address. bnshardware.lk reserves the right not to deliver ordered and paid for goods in the event the customer (s) do not corporate with such requests made by the delivery team or person.
Third party rejection of good (s) are strictly not permitted in any manner whatsoever whether it be a quality, quantity or any other concern. You hereby agree that any rejection of good (s) will be made personally by you as the intended buyer/purchaser and as the other part of the purchase contract.
In the event that you are not present to accept the goods at the time of delivery, bnshardware.lk will charge the customer for any additional trip (S) and losses; and will also reserve the right to forfeit the good altogether to cover such losses. Goods will only be re-delivered in such cases, only after the customer (s) have paid in full for all such penalties levied on them by bnshardwae.lk. Further bnahardware.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka to claim any further damages if any.
1.8 Third Party Acceptance of Goods
Third party acceptance of goods is not allowed and customers are strongly advised to receive or accept all good (s) personally for the security and safety of their ordered goods. In the event you are unable to accept the delivered goods that you have ordered, you are strongly advised to inform bnshardware.lk at the earliest instance for all delivery (s) is/are assigned by you/customer to be taken over by a third party. In such an event the customer must inform bnshardware.lk in writing (by e-mail) and provide the assigned persons personal identification details, a copy of the persons National Identity Card (both sides) and that person’s mobile contact number. This information is a must and you agree to submit all requested information to bnshardware.lk , in order for us to provide a swift and hassle free service while ensuring the security of your goods at all times. Customers can inform bnshardwae.lk by making a special note under the checkout “Customers Delivery Address” or by e-mailing to [email protected] . Customers can call our hot line and get clarification or further information in this regard as well.
In the event that there is no authorized person (third party) to accept the goods at the time of delivery, bnshardware.lk will charge the customer for any additional trip (S) and losses; and will also reserve the right to forfeit the good altogether to cover such losses. Goods will only be re-delivered in such cases, only after the customer (s) have paid in full for all such penalties levied on them by bnshardwae.lk. Further bnahardware.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka to claim any further damages if any.
1.9. Authorization for Delivery team or person and vehicle (s) to enter the premises of the delivery address.
As an obvious necessity our delivery team or person along with the delivery vehicle (s) in most instances will require to enter the premised of the stated delivery address. You hereby consent and transfer full authority for the unhindered access to our delivery team or person along with the delivery vehicle (s) to enter the premise (s) of the stated delivery address at the time of delivery, in order to deliver and unload the ordered goods. bnshardware.lk may or may not provide details of the delivery team, person or delivery vehicle (s) to the customer. In the event the customer requires such detail it is the sole responsibility of the customer to inform bnshardware.lk at the time of purchasing goods via our web store to mention all such requirement/s in the provided field “additional information”.
Denial of entry to our delivery team, person and/or delivery vehicle (s) to enter the premised of the stated delivery address at the time of delivery in order to deliver and unload the ordered goods by any party will result in the customers good (s) being forfeited and all transport and delivery cost charged to the customer. Further bnahardware.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka, and to claim any and all further damages if any. Once the delivery team is within the customer's premises the safety and security of the delivery team/ person lies on the customer (s). Please be mindful that legal action can be taken against you, by us, or the delivery team / person, or by any law enforcement authority in the event that loss of life, injury or any other such personal loss is caused due to your negligence, neglect or by your direct actions.
1.10. Unloading space for delivered goods
It is the customer’s sole responsibility to provide and have ready adequate space for all ordered goods to be delivered and unloaded by BNS holdings. Due to the nature of certain goods adequate space and safety measures have to be taken while transportation, and while unloading of all such goods. bnahardware.lk reserves the right not to unload any goods in space allocated for, where adequate space and/or safety standards are not available in that allocated unloading space / area provided for by the customer at the delivery address. In the event the delivered goods cannot be unloaded due to any of the above restrains, bnahardware.lk will charge the customer for any additional trip (s) and losses and will also reserve the right to forfeit the good altogether to cover such losses. Goods will only be delivered in such cases only after the customers have paid in full all such penalties levied on them by bnahardware.lk.
1.11. Disruption of traffic and/or public peace
Any charges brought against bnshardware.lk by any party for disrupting traffic or causing a public nuisance or causing damage or losses to residence at the time of unloading of delivered goods will be directly transferred to the customer and the customer hereby agrees to pay immediately without any delay or hesitation any and all such cost in full to bnahardware.lk upon the submission of an invoice or letter of demand for all such cost charged to bnshardware.lk or borne by bashardware.lk.